I have purchased a gift card, but the recipient has not received it yet.

Don't worry, your order is safe with us. The gift card will be sent to the email address you provided, usually within about 10 minutes after the payment has been processed and successfully received. If the recipient doesn't receive the gift card within 1 hour, please contact our Call Center: +420 284 000 611 

I want to buy a gift card for someone whose birthday is in 20 days. Can I purchase the gift card now?

Yes. When purchasing a gift card, you can schedule the delivery day (up to 30 days in advance). The recipient will receive the gift card on their birthday or any other day you have chosen in advance.

Is the gift card refundable?

We are sorry that you won't be able to use your gift card. According to the terms and conditions, gift cards are non-refundable.

Will I receive an order confirmation?

After placing an order, you will receive an order confirmation and payment confirmation at the email address you provided. The recipient will receive an email with the gift card, featuring the design of your choice.

How can I check the status of my gift card order?

After placing an order, you will receive an order confirmation with all the necessary details at the email address you provided. You can also check the status of your order on the following website: https://giftcards.smartwings.com/en-gb/order-status 

How can I check the balance on my gift card?

You can check your balance at any time on the customer portal: https://giftcards.smartwings.com/en-gb/CheckBalance 

Can I recharge my gift card?

Our gift cards are single-use and cannot be recharged. You can purchase a new one whenever you need it.

Can I redeem my gift card in parts? 

You can use your gift card multiple times until the balance reaches zero. If the value of the services you are ordering exceeds the value of the voucher, the difference must be paid extra using other payment methods.

What is the validity of my gift card?

The gift card is valid for one year from the date of purchase. The specific date is mentioned on the gift card itself.

Can I use my gift card for services from travel agencies?

The gift card can only be used for the purchase of services on our official website: https://www.smartwings.com/en/